Privacy policy

Last updated on May 3, 2024

Introduction

With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That’s why we’re committed to respecting the confidentiality of the personal information we collect.

Collection of personal information

We collect the following information:

• Last name
• First name
• E-mail address
• Mailing address

The personal information we collect is gathered through forms and through the interactivity established between you and our website. As indicated in the following section, we also use cookies and/or log files to gather information about you.

Forms and interactivity

Your personal information is collected via the following forms:

• Order form

We use the information collected for the following purposes:

• Order tracking
• Information / Promotional offers
• Statistics
• Contact
• Website management (presentation, organization)

Your information is also collected through the interactivity that may be established between you and our Web site in the following ways:

• Statistics
• Contact
• Website management (presentation, organization)

We use the information collected for the following purposes:

• Comments
• For information or promotional offers

Log files and cookies

We collect certain information through log files and cookies. This mainly concerns the following information:

• IP address
• Operating system
• Visited pages and requests
• Time and day of connection

The use of such files allows us to :

• Improved service and personalized welcome
• Personalized consumption profile
• Order tracking
• Statistics

Right of objection and withdrawal

We are committed to offering you the right to object to and withdraw your personal information.
The right to object means that Internet users may refuse to allow their personal information to be used for certain purposes mentioned at the time of collection.
The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.
To exercise these rights, you may :
E-mail: info@nidotruche.com
Telephone: 450-623-5258
Website section: https://nidotruche.com/contact/

Right of access

We undertake to grant a right of access and rectification to persons concerned who wish to consult, modify or even delete information concerning them.
This right may be exercised by :

• Account management portal: https://nidotruche.com/mon-compte/
• Email: info@nidotruche.com
• Phone number: 450-623-5258
• Website section: https://nidotruche.com/contact/

Sharing Personal Information

Nid’Otruche does not sell, trade or rent Personal Information. Furthermore, Personal Information is not shared with or disclosed to third parties, nor is it used for purposes other than those for which it was collected, all as more fully described in this Privacy Policy, unless required or authorized by law, or unless valid consent has been obtained, as the case may be.
Security measures in place
Nid’Otruche takes reasonable steps to protect the security and confidentiality of Personal Information. To this end, Nid’Otruche has implemented the following measures:

Web access

Each customer with an online account will have a unique identifier, which separates the information contained in the account from that of other customers.

Securing data in transit :

Every time a Customer accesses the Services, an HTTPS protocol is used to transfer information from servers to mobile devices, and Secure Sockets Layer (SSL) technology protects Personal Information through server authentication and data encryption. No access will be possible until this technology has been activated, which can be confirmed by looking at: (i) the browser bar, which will then, depending on the browser, display a padlock to the left of the website address (URL); and (ii) the URL or address bar of the browser, in which the first characters should change from “http” to “https”.

Limited access :

Access to any Personal Information is granted only to employees, representatives of Nid’Otruche (and, where applicable, Nid’Otruche Partners), with a need to know, and following the implementation of appropriate measures.

Secure data centers :

Nid’Otruche Services are hosted by Astral Internet on their servers located in Canada and in accordance with high security standards (currently described at: https://www.astralinternet.com/politique/).

NOTWITHSTANDING THE FOREGOING, ALL CUSTOMERS AND MEMBERS OF THE PUBLIC SHOULD BEAR IN MIND THE FOLLOWING:

GENERAL CONSIDERATIONS:
ALTHOUGH NIDOTRUCHE USES TECHNOLOGIES THAT ARE OF MERCHANTABLE QUALITY AND SUITABLE FOR THE PROVISION OF SERVICES, ANY ELECTRONIC PLATFORM AND SERVER – LIKE ANY OTHER FORM OF FILE – IS NOT INFALLIBLE OR ENTIRELY IMMUNE FROM UNFORESEEABLE EVENTS OR FORCE MAJEURE, CYBER-ATTACKS OR UNAUTHORIZED USE AND ACCESS, AND ALL CUSTOMERS AND MEMBERS OF THE PUBLIC MUST BE AWARE THAT THERE IS A RISK ASSOCIATED WITH THE ELECTRONIC TRANSMISSION OF ANY DATA. THIS RISK IS INHERENT IN ANY ELECTRONIC COMMUNICATION AND ANY OTHER FORM OF COMMUNICATION. THIS RISK IS INHERENT IN ALL ELECTRONIC AND OTHER FORMS OF COMMUNICATION. CONSEQUENTLY, NIDOTRUCHE CANNOT GUARANTEE THAT SUCH INFORMATION WILL NEVER BE INTERCEPTED OR VIEWED OR BE THE SUBJECT OF OTHER INCIDENTS. FURTHERMORE, EVENTS AFFECTING DEVICES AND SYSTEMS (INCLUDING THOSE LEADING TO THEIR ACCESS AND CONTROL) MAY OCCUR, AND UNWANTED COMMUNICATIONS AND INVITATIONS MAY BE RECEIVED. IF A MEMBER OF THE PUBLIC OR A CUSTOMER RECEIVES A COMMUNICATION THAT APPEARS TO COME FROM NIDOTRUCHE REQUESTING PERSONAL INFORMATION, THEY MUST REFRAIN FROM RESPONDING TO SUCH COMMUNICATIONS. NIDOTRUCHE WILL NEVER REQUEST SENSITIVE INFORMATION. IN THE EVENT THAT A MEMBER OF THE PUBLIC OR A CUSTOMER HAS PROVIDED PERSONAL INFORMATION IN RESPONSE TO A SUSPICIOUS E-MAIL, POP-UP OR WEBSITE CLAIMING TO BE AFFILIATED WITH NIDOTRUCHE, OR IF ANY OF THE FOREGOING EVENTS OCCUR, THEN NIDOTRUCHE SHOULD BE CONTACTED IMMEDIATELY.

Measures to be implemented :

Customers benefiting from an online account acknowledge and agree that they are responsible for implementing and fully complying with all protective measures and procedures (physical, electronic, technological, organizational, contractual and other) deemed necessary to ensure the security and preserve the confidentiality of access and all information contained in their account. To this end, Customers must ensure that they: (i) choose a complex password that meets the platform’s minimum criteria; (ii) change their password regularly; and (iii) maintain the security and confidentiality of their personal identifier and password.
However, since no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.

Changes to this privacy policy

Nid’Otruche reserves the right to change or modify this Privacy Policy from time to time. Any material changes will be brought to the attention of members of the public before they take effect via a web banner or other means. Thereafter, the updated Privacy Policy will be made available and easily accessible. An updated version of this Privacy Policy will also be posted whenever a minor change is made. Members of the public can tell if this Privacy Policy has changed by looking at the effective date at the top of the Privacy Policy. Nid’Otruche recommends that this Privacy Policy be reviewed periodically to reflect current practices, and continued use of the Services will be deemed acceptance of any amendments thereto. If a Member of the Public disagrees with any such amendment, then such Member must immediately cease or refrain from accessing or using the Services.